Data Protection Last updated: January 2026

A365 limited Privacy Policy – Complete Details on How Your Information Is Protected

A365 limited takes your privacy seriously. On this page, find out what data we collect, how we use it, and how we keep it safe.

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SSL Encryption

All data transmission on a365 limited is secured with 256-bit SSL encryption. Your information cannot be accessed by any third party under any circumstances.

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No data selling

A365 limited never sells your personal information or shares it with advertisers. Your data is used solely to provide your service.

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Right to Erasure

You may request deletion of your stored data at any time. a365 limited will complete the process within 30 days.

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Transparent Use

You have every right to know how your data is being used. There is no hidden data processing at a365 limited.

Important: By using any a365 limited service, you are considered to have agreed to this Privacy Policy. Please read the full policy carefully.

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Section 01

Introduction & Commitment

A365 limited ("we", "the Company") outlines in this Privacy Policy how we handle the personal information of users of our website, mobile app, and related services. This Policy takes effect from the first time you access the a365 limited platform.

At a365 limited, we believe that a truly trustworthy platform requires more than great games or bonuses—it must also protect its members' personal information. That's why privacy has been our top priority from day one.

This policy applies to all members, registrants, visitors, and anyone using any service provided by a365 limited. a365 limited adheres to international data protection standards.

🛡️ Our Commitment: a365 limited will never sell, rent, or share your personal data with any unauthorised third party. This is not just a policy statement — it is core to how we do business.

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Section 02

What Information We Collect

A365 limited only collects the data necessary to provide you with our services. No excessive or unnecessary information is gathered.

Personal identification information

Full Name Mobile Number Email Address Date of birth Address National ID Number (KYC)

Financial Information

Mobile Banking Number Bank account details Transaction history Deposit & Withdrawal Records

Technical & Usage Data

IP address Device Type & Model Browser information Login Time & Session Page Visit History Approximate location

💡 Please note: Identity document information submitted for KYC verification is used solely for identity confirmation purposes and is stored with the highest level of security.

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Section 03

How We Collect Information

A365 limited collects information through the following methods:

Direct Registration

When you register an account with a365 limited, your name, mobile number, and other details you provide are stored.

Payment processing

Payment details are recorded during deposits or withdrawals—this is essential for financial security and fraud prevention.

Platform Usage

Technical data — such as which games you play, how long you are active, and which pages you visit — is collected automatically.

Customer Support

When you reach out to our support team via live chat or email, those conversations are stored to help us improve the quality of our service.

Cookies & Tracking

Cookies are used on our website and app to enhance your experience and maintain your session.

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Section 04

How We Use Your Information

A365 limited uses your information solely for the purposes listed below and for no other purpose:

  • Account Management: To create, manage, and secure your account.
  • Payment Processing: To process deposit and withdrawal transactions and maintain accurate financial records.
  • Identity verification (KYC): To prevent fraud and comply with regulatory requirements.
  • Service Improvement: To analyze platform performance and improve the member experience.
  • Personalized Experience: To show you games, offers, and content tailored to your preferences.
  • Contact: To send important notifications, security alerts, and promotional updates.
  • Legal obligation: To comply with applicable laws and the directives of regulatory authorities.
  • Fraud Prevention: To detect unusual account activity and prevent money laundering.

A365 limited does not share your profile data with any advertisers. To opt out of promotional emails or notifications, you can do so via your account settings or by contacting Customer Support.

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Section 05

Data Sharing Policy

A365 limited shares data with third parties only under strictly controlled circumstances, which are clearly outlined below:

  • Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, or your bank solely to process your transactions. This sharing is strictly limited to completing the transaction.
  • Technology Partners: Running the platform requires working with certain technology service providers—such as server hosting or analytics. All of them are bound by strict confidentiality agreements.
  • Regulatory authority: Under legal obligation, information may be required to be disclosed to government or regulatory authorities.
  • Fraud investigation: In cases of serious fraud or criminal activity, information may be shared with law enforcement agencies.

Rest assured: a365 limited never shares your personal information with advertising companies, marketing firms, or any third party for commercial gain.

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Section 06

Cookie & Tracking Policy

Cookies are small text files that a website saves to your browser. a365 limited uses the following types of cookies:

You can disable optional cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of some a365 limited services.

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Section 07

Data Storage & Security Measures

A365 limited follows industry-leading standards to protect your data. Our security framework includes:

  • Encryption: All sensitive data is stored using AES-256 encryption. TLS 1.3 protocol is used for all data transmission.
  • Firewall & DDoS Protection: An advanced firewall system that prevents unauthorized access.
  • Regular Security Audits: Third-party cybersecurity experts conduct regular system audits.
  • Two-Factor Authentication (2FA): The ability to add an extra layer of security to your account.
  • Restricted Access: Only authorized a365 limited personnel may access your information, and only when required for a specific purpose.

Data Retention Period:

  • Active account data: retained for as long as the account remains active.
  • Closed account data: retained for up to 5 years after closure (as required by legal obligations).
  • Transaction records: up to 7 years.
  • Support conversations: up to 2 years.

⚠️ Your Responsibility: a365 limited provides the highest level of technical security, but keeping your password and login credentials confidential is your own responsibility. Never share your password with anyone.

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Section 08

Your Rights

As a member of a365 limited, you have the following rights regarding your personal data:

Right Description Time Limit
Right to Access You have the right to know what data we hold about you. 7 Business Days
Right to Rectification You may request corrections to any inaccurate or outdated information. 7 Business Days
Right to Erasure Where applicable, you may request that your data be deleted. 30 days
Right to Restrict Processing You may request that the processing of your data be restricted to specific purposes. 14 working days
Right to Data Portability You can receive your data in a machine-readable format. 30 days
Right to Object You may object to certain types of data processing. 7 Business Days

To exercise any of these rights, please contact a365 limited's customer support via email or live chat. Please note that in some cases, legal obligations may prevent us from fulfilling certain requests—if so, we will explain the reason.

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Section 09

Children's Privacy Protection

A365 limited is strictly for adults (18+). We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that data from a minor has been collected inadvertently, the account will be immediately closed and all associated data will be deleted.

If you are a parent or guardian and believe your minor child has used a365 limited, please contact us immediately.

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Section 10

Policy Changes & Updates

A365 limited may update this Privacy Policy as needed. When changes are made:

  • Updated versions will be published on this page, and the "Last Updated" date will change accordingly.
  • For significant changes, registered members will be notified via email or in-app notification.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend reading the latest Privacy Policy at all times. The date of the current version is shown at the top of this page.

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Section 11

Contact & Complaints

For any privacy-related questions, complaints, or requests to exercise your rights, please contact a365 limited:

  • Email (privacy-related enquiries): privacy@a365limited.net
  • General Support Email: support@a365limited.net
  • Live Chat: Available 24/7 on website and app
  • Response Time: Initial response to privacy-related requests within 72 hours

To learn more, visit our FAQ Page View or Terms & Conditions Read.

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