A365 limited Terms & Conditions – Complete Membership & Usage Terms

These Terms and Conditions ("Terms") constitute a legal agreement between a365 limited ("Company", "we", "us") and all its users ("Members", "you"). By accessing or using the a365 limited website, mobile app, or any digital platform, you are deemed to have accepted these Terms.

A365 limited is an online betting and gaming platform that provides Sports Betting, casino games, live games, and other entertainment services to members across Bangladesh and beyond. a365 limited operates under an international licence, and all activities are conducted in full compliance with applicable laws and regulations.

A365 limited reserves the right to modify or update these terms and conditions at any time. Any changes will be published on the website, and for significant updates, registered members will be notified via email or in-app notification. Continued use of the platform after any changes constitutes your acceptance of the revised terms.

Registration with a365 limited is completely free. Each individual may only open one account. If multiple accounts belonging to the same person are detected, a365 limited reserves the right to close all such accounts, and any remaining balance will not be refunded.

You are required to provide accurate and complete information at the time of registration. a365 limited reserves the right to close any account opened with false or incomplete information, at any time.

You must be at least 18 years old to use a365 limited. Anyone under 18 is not permitted to use this platform. If a false date of birth is provided during registration, the account will be closed immediately and any deposited funds may be forfeited.

A365 limited firmly believes in keeping minors away from gambling and betting. If you know that a minor may have access to your device, we strongly recommend installing parental control software.

A365 limited currently supports transactions via bKash, Nagad, Rocket, and bank transfer. Additional payment methods may be added in the future.

• To make a withdrawal, at least 1x (one times) the deposited amount must have been wagered.
• Withdrawal of bonus funds is subject to meeting the applicable wagering requirements.
• The payment method used for withdrawal must match the method used for the original deposit.
• A365 limited may place a hold on withdrawals and request additional information in the event of suspicious transactions.
• A365 limited does not charge any transaction fees; however, your payment provider may apply their own charges.

A365 limited offers a range of bonuses and promotions—including welcome bonuses, deposit bonuses, cashback, free bets, and VIP rewards. Each offer carries its own terms and conditions, which are set out in full on the relevant promotions page.

General Bonus Terms & Conditions:

• Each bonus offer may only be claimed once, unless otherwise stated.
• To withdraw bonus funds, the applicable wagering requirement must be met—typically between 5x and 30x the bonus amount.
• Bonuses not used within the specified time limit after claiming will be forfeited.
• A365 limited reserves the right to modify or cancel any bonus offer at any time.
• Accounts may be subject to investigation if bonus abuse or fraudulent activity is suspected.
• Multiple accounts from the same household or the same device may not claim the same bonus.

A set of general rules always applies when placing bets on a365 limited. Understanding these rules will allow you to play with confidence.

• Bet Confirmation: Once a bet is submitted, it cannot be withdrawn unless the game or match is cancelled for any reason.
• Odds Change: If the odds change before your bet is submitted, the updated odds will be displayed and you will need to accept them to proceed.
• Match Cancellation: If a sports event is cancelled or postponed, the stake for that bet will be refunded.
• Technical Issues: If a bet is left incomplete due to internet or device issues, a365 limited will determine the outcome based on server logs.
• Incorrect Odds: a365 limited reserves the right to void any bet placed at odds that were displayed incorrectly due to an obvious error or typographical mistake.
• Maximum Payout: Each bet is subject to a maximum payout limit, which varies by game or event.
• Multiple Bets: Placing bets on both sides of the same event ("arbitrage") is strictly prohibited.

The following activities are strictly prohibited on the a365 limited platform. Any involvement in these activities will result in immediate account closure:

• Opening an account using a false identity or impersonating another person.
• Attempting to compromise the platform through hacking, malware, or any other form of technical manipulation.
• Placing bets using bots or automated software.
• Match fixing or using insider information to gain an unfair advantage.
• Using the platform for money laundering or any other illegal financial activity.
• Misuse of the bonus system or collecting bonuses through multiple accounts.
• Harassment or abusive behavior toward other members.

Members who wish to close their account may contact a365 limited customer support at any time. Self-exclusion and temporary break options are also available as part of our responsible gaming program.

A365 limited may suspend or permanently close an account for any of the following reasons:

• Breach of Terms & Conditions.
• Suspected fraud or match-fixing.
• Accounts inactive for an extended period (12 months or more).
• Directives from legal or regulatory authorities.
• Suspected financial fraud or money laundering.

Balances on inactive accounts may be subject to a monthly maintenance fee after 12 months of inactivity; however, the account can be reactivated and funds withdrawn before the balance reaches zero.

A365 limited makes every effort to provide uninterrupted service; however, the Company accepts no liability for the following:

• Bets missed due to internet disconnection or technical issues.
• Delays or errors caused by third-party payment providers.
• Hacking or cyberattacks beyond the control of a365 limited.
• Service may be unavailable during unplanned system downtime or maintenance.
• Loss or damage caused by issues with your own device or software.

Under no circumstances shall a365 limited's total liability exceed the balance available in your account.

If you have a dispute or complaint with a365 limited, please contact our customer support team in the first instance. We believe that most issues can be resolved through direct communication.

Dispute Resolution Steps:

1. Submit a complaint via live chat or email — you can typically expect an initial response within 24 hours.
2. If the issue remains unresolved, escalate to the Account Manager or Senior Support Team.
3. For financial disputes, please provide full transaction details. a365 limited will investigate and issue a decision within 7 business days.
4. To file a complaint, please email: support@a365limited.net

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction under which a365 limited is licensed. Any legal disputes shall be resolved in the appropriate courts of that jurisdiction.

It is each user's responsibility to be aware of the local laws in their country and to ensure that online betting is legally permitted for them. a365 limited does not support the registration of users from countries where betting is prohibited by law.

If you have any questions or need clarification regarding these terms, please contact the a365 limited support team:

• Email: support@a365limited.net
• Live Chat: Available 24/7 on website and app
• Language: Support available in both Bengali and English
• Average Response Time: Within 3 minutes

For more detailed guidance, please visit our FAQ Page View or Responsible Gaming Visit the page to read our responsible betting guidelines.